short, because it's simple.

Nothing is charged when you book

There is no deposit and no card. Booking holds your driver and your dates, and the whole total is paid to your driver in US dollars at the end of the trip. So cancelling costs you nothing — there is nothing to refund, because we never took anything.

What we ask in return

Tell us as soon as you know. Your driver turns other work away to hold your dates, so a message the day before is worth a great deal more than silence on the morning. That's the whole obligation, and it runs on trust rather than on a card.

Changing dates

Ask as early as you can on the WhatsApp thread you receive after booking. If your driver is free on the new dates, we simply move the booking. If not, we'll say so and find you another driver or another day.

Genuine emergencies

Cancelled flights, illness, the things nobody plans — tell us what happened on your WhatsApp thread. Since nothing has been charged there is no money to argue about; we just re-plan around you, or let it go.

Weather and road closures

If conditions make the quoted trip unsafe or impossible — a typhoon, a closed pass — we propose the closest safe alternative: a reroute, a resequenced day, or new dates. The price of the agreed alternative is what you pay at the end of it.

Full detail in the terms of service.